Sep 1st 2007, 10:25 BNT Brautigan & Tuck Holdings
by IntLibber Brautigan

Linden Blog Entry a WIN for BNT

http://blog.secondlife.com/2007/08/31/concierge-support-moves-to-247/

We at BNT have stood up for the rights of landowners to receive services from LL to the degree which they have paid for. Our recent Linden Scanner product was released only to enable landowners to ensure they could receive the support they've paid for.

It is now apparent that Linden Lab has heard our arguments, and recognises their validity. We have a right to top quality service if we are paying top prices, and they are now admitting it and will be providing it, as Jack Linden has just announced:

"We are pleased to announce that from Tuesday 4th September, the Concierge support team will be operating 24 hours per day, 7 days per week. This includes both the Concierge phone line and livechat."

This move is a direct response to our release of the Linden Scanner, and shows that Linden Lab is sensitive to the demands of their best customers. We pay their bills, all of us. We now look forward to LL expanding 24/7 service to more of their customers, not just to those who pay over US$125 per month, which will not only make living on the mainland more pleasant for everyone, but change the land market to a more level playing field.